Privacy policy
Last Updated: March 2026
At Luxorai, your privacy and trust are important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order.
1. Information We Collect
When you interact with Luxorai, we may collect:
* Your name
* Phone number
* Email address
* Delivery address
* Payment information (processed securely through payment providers)
* Order history
* Device information such as browser type or IP address
We may also collect basic website usage data through cookies and tracking tools.
2. How We Use Your Information
We use your information to:
* Process and deliver your order
* Confirm payments
* Provide customer support
* Send order updates
* Improve our website and services
* Run marketing campaigns (if applicable)
We do not sell or rent your personal information to third parties.
3. Payment Security
Online payments are processed through secure payment gateways.
Luxorai does not store your card details.
All transactions are encrypted for your safety.
4. Cookies & Tracking
We may use cookies and tracking tools (such as Meta Pixel or Google Analytics) to:
* Improve user experience
* Understand visitor behavior
* Optimize marketing performance
You may disable cookies in your browser settings at any time.
These tools help us understand visitor behavior and improve our marketing performance.
5. Data Protection
We take reasonable steps to protect your information from:
* Unauthorized access
* Loss or misuse
* Disclosure or alteration
While we implement strong security measures, no online system can guarantee 100% security.
6. Third-Party Services
We may share limited information with trusted partners such as:
* Courier companies (for delivery)
* Payment processors
* Website hosting platforms
This information is only shared to complete your order or improve service.
7. Marketing Communication
If you subscribe to our newsletter or place an order, we may occasionally send you updates about new products, offers, or promotions.
You can unsubscribe from marketing emails at any time
8. Your Rights
You have the right to:
* Request access to your personal data
* Request correction of inaccurate information
* Request deletion of your data (where legally permitted)
To make any request regarding your data, please contact us through our Contact page or support email.
9. Changes to This Policy
Luxorai may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
If you have questions regarding privacy or data protection, please contact us through our Contact page.