Shipping policy
Last Updated: March 2026
At Luxorai, we aim to deliver every order safely, quickly, and reliably.
Currently, we ship across the United Arab Emirates.
Delivery Time
Orders are typically processed within the same day.
Delivery time is usually 1–2 working days across the UAE.
During peak seasons, holidays, or high order volumes, delivery may take slightly longer.
Shipping Fees
We offer FREE delivery across the United Arab Emirates.
No hidden charges.
Cash on Delivery (COD)
For Cash on Delivery orders:
* Please ensure your phone number is correct and reachable.
* Our courier may contact you before delivery.
* Failure to respond to courier calls may result in delivery delay or cancellation.
Order Confirmation
After placing your order you will receive:
* An order confirmation email
* A shipping confirmation once your order is dispatched
If you need to update your delivery address, please contact us immediately after placing the order.
Delivery Issues
If you experience any of the following:
* Damaged package
* Missing item
* Incorrect product received
Please contact us within 24 hours of delivery and provide clear photos.
We will review the case and resolve it quickly.
Important Note
Luxorai is not responsible for delays caused by:
* Incorrect shipping address
* Customer unavailability during delivery
* Courier service delays
However, our team will always assist in resolving any delivery issue.
This sounds more customer-friendly.